Returns at Bondara – Made Easy
At Bondara we run an easy and fair Returns Policy.
The European Consumer Protection (Distance Selling) Regulations 2000 states that you as a client have the full right to cancel any order without giving a reason within 7 days of purchase. You may return any item to us for a full refund (or replacement) within 30 days as long as the product is unopened, unworn or unused. You can even return items to us within 100 days for an exchange, replacement or Bondara credit voucher. All returned products must be unopened, unworn/unused and returned with all accessories, batteries or free gifts.
You should inspect the goods immediately upon receipt and you must notify Bondara as soon as possible if the goods are faulty. Items must be tested for their functions and checked by hand before use intimately. Always turn on (and charge where appropriate) vibrating or other battery powered items to check their pre-programmed modes before intimate use. Even if you do not intend to use the item immediately please make sure that you have received the correct product and it is working correctly as soon as possible upon receiving the parcel. If you fail to notify us of a fault or problem with your order you will be deemed to have accepted the goods and that they are in a working condition.
With Bondara you can cancel an order within 30 days for a full refund. If your order has already been sent when we receive your cancellation, we will deduct the cost of shipping from your refund.
You may exchange unused and unopened products within 30 days for a refund, exchange, for replacement items (in the case of a fault) or a Bondara credit voucher. You may return your unused and unopened items to us within 100 days for an exchange, replacement or a Bondara credit voucher.
Unless the returned items are defective, you have to send them back to us at your own expense (min £2.90) and we will only issue a full refund if the items (including packaging and accessories) have not been significantly damaged.
If items are returned to us in a dirty condition they will be disposed of safely and no refund will be issued. Photographic evidence of all returns sent back in a used condition will be taken before they are disposed of.
'Faulty' items will only be tested if they are returned in a clean condition.
Items that are returned as faulty but are found to be in a working condition will be returned to you at your expense (min £2.90 depending on your location).
Bondara's Returns and Exchange Policy
With Bondara you can cancel an order within 30 days for a full refund.
You have the option to exchange products for any reason for up to 30 days after purchase as long as your products are unused, unworn and unopened.
If you have ordered something in error, or decide that you don't want it, you may return it to us at your expense for a refund or replacement within 30 days.
You may return unwanted items to us within 100 days for an exchange, replacement or Bondara credit voucher. All items must be unused, unworn and unopened.
For hygiene reasons Bondara will under no circumstances accept returns of adult toys, bondage gear, creams, gels, pills, lubricants, massage oils or condoms if they have been opened and or used.
Unless the returned items are defective, you have to send them back to us at your own expense and you we will only issue a full refund if the items (including packaging and accessories) have not been significantly damaged.
Returning Lingerie, Harnesses and other Clothing to Bondara
We give correct size indications for each item in our product descriptions but should one of our lingerie, harness or other clothing items not fit you then you can return it for a refund or for an alternative product.
When you receive lingerie, a harness or other clothing from Bondara, please ensure that you carefully try the item for size before removing any tags or labels or destroying packaging. We cannot accept returned items that have been damaged whilst trying on. For hygiene reasons we recommend that you try all lingerie, harness and clothing items on over your own underwear first before deciding to keep.
Refunds can only be given if you return the unused, undamaged and unlaundered item to us within 30 days. You may return any unworn, undamaged and unlaundered item to us for an exchange, replacement or Bondara credit voucher within 100 days.
You must keep all tags and labels intact when returning items and send them back in the original packaging. If they are broken or removed we cannot accepted the returned product.
Unless the returned items are faulty, you must send them back to us at your own expense and we will only issue a full refund if the items (including packaging and accessories) have not been significantly damaged. If your lingerie, harness or clothing item is faulty please consult the ‘faulty or defective' section below.
Returning a defective or faulty item to Bondara
If the product is defective, please give an exact description of the fault and return it in its original box with all manuals, tags, batteries and accessories for a full refund or replacement within 30 days of purchase. You may return a faulty item to us within 100 days for an exchange, replacement or a Bondara credit voucher. All returned products are tested and will be sent back to you if they are working.
Please thoroughly clean all returned defective products and wrap them securely in a plastic bag, in the original product box and pack them safely.
How long will it take until I get my money back?
The European Consumer Protection (Distance Selling) Regulations 2000 require us to say that your money will be returned within 30 days of cancellation, and it will be. In practice, it will be much quicker - usually within seven days of us receiving your returned product or us arranging to collect it from you.
Once received back at our warehouse, you will be informed once it has been processed so we can confirm how you could like to proceed.
If you are eligible for a refund (and this is how you wish to proceed) your details will be passed to the relevant department who have up to 30 days to complete your refund.
Remember, refunds can only be given on items which are returned to us within 30 days of your purchase.
Returning Herbal Sex Aids
As with all herbal sex aids you must read the instructions carefully prior to use. Once opened or used we cannot accept returns under any circumstances and will not offer a refund or replacement. All pills, creams, gels and other herbal sex aids sold by Bondara have been tested by the manufacturer.
As with all of our products, refunds can only be given if you return the unused and unopened product to us within 30 days of receipt. Alternatively, you can exchange the item for another product or choose a Bondara Credit Voucher within 100 days if the product is returned to us unopened and unused.
Instructions on how to return goods to Bondara
Before you return the goods to Bondara you must inform us by either emailing Bondara at email@example.com or by giving us a call on 0800 311 2 511 and we will be happy to issue you with a returns number.
Once you have done this please enclose a note giving the reason for the return, including the product code and returns number and wrap the package securely and send it to the address below. You should also include a copy of the original delivery note in the package. This allows us to process your request for a refund or an exchange much faster. Where you do cancel your order, you are under a duty (until the goods are returned to us or collected by us) to retain possession of them and to take reasonable care of them.
We recommend that you return your item to us by Special Delivery or Recorded Post as these can be tracked or claimed for in the event of loss in transit. Customers need to provide us with a proof of postage and tracking number in case the parcel gets lost in the post. If the item is lost and you can not prove that you sent it we will not be able to offer you an exchange or refund.
If you are returning an item you should send it to this address:
Bondara Returns, Unit 9, Shire Hill, Saffron Walden, Essex CB11 3AQ, United Kingdom
This returns policy does not affect your statutory rights.
If you have any further questions regarding our returns policy, please read our Terms & Conditions or communicate with us via telephone or email. We will be happy to answer any of your questions.
Free Gifts and Returns
If returning items for exchange or refund and the value of the order falls below the required level for the free gift you have received you will need to return the gift too. Alternatively we can deduct the value of the gift from your refund if you wish to keep it.
Any orders returned without the free gift will automatically have the value of the gift deducted from the total refund amount if the order value after refund/exchange falls below the required level for the gift that has not been returned.
For information on the gifts and the values please see here: Gifts