Most of your questions will be answered in our Customer Service Department. Still got a question? Not a problem - We are of course here to help you. Please enter your details below - we aim to reply very quickly!
Important Delivery Information
Before you contact our customer help team about any deliveries please read the following information carefully
- Royal Mail Mainland UK Orders usually take 1-2 working days to arrive depending on the chosen service. If you have selected Royal Mail Tracked 24 or Royal Mail Tracked 48 you will have received a tracking number that you can use on Royal Mail's website to track your parcel. If you have chosen Special Delivery your order is guaranteed to arrive within 24 working hours and your can track this using the tracking code emailed to you at dispatch.
- If your parcel was sent by Royal Mail 48 or Royal Mail 24 and hasn't arrived yet, please check your tracking code against the Royal Mail website. 95% of parcels dispatched by this method arrive within 2 working days but some will take longer. If you have not received your parcel within the expected time or do not have your tracking code, please contact Customer Services. Special Delivery orders placed Monday- Friday before 6:00pm are guaranteed to arrive the next working day. If your parcel does not arrive on time please use your tracking code against the Royal Mail website before contacting us. If you have not received your parcel within the expected time or do not have your tracking code, please contact Customer Services.
- All orders placed Mon-Fri before 4:00pm are dispatched on the same day apart from very busy times like Christmas and Valentine's Day where there could be a short delay due to very large order volumes. You will be notified of this in the basket.
- Royal Mail 24 and 48 Tracked parcels are generally not delivered on Saturdays
- Most deliveries require a signature on delivery
For enquiries, please fill in the form below
Alternative ways to contact Bondara
|Call us on:||0800 311 2 511 FREE* (Mon-Fri 9am-5pm)|
|Returns Address||Bondara Returns, Unit 9, Shire Hill, Saffron Walden, Essex CB11 3AQ|
|Write To Us At||Bondara, Unit 9, Shire Hill, Saffron Walden, Essex CB11 3AQ|
|Send Postal Orders To||
Bondara Postal Orders, Unit 9, Shire Hill, Saffron Walden, Essex CB11 3AQ
|Customer Enquiries||[email protected]|
|Suppliers Enquiries||[email protected] (Business Enquiries Only)|
|Marketing Enquiries||[email protected] (Business Enquiries Only)
(Online marketing, affiliates, newsletters, product reviews)
|PR Enquiries||[email protected] (Business Enquiries Only)
(Press enquiries and comments, charities, donations and offline marketing)
|Returns Enquiries||[email protected]|
*Calls may be recorded for monitoring and training purposes.