Bondara Gift Wrap Information
Bondara offers a Gift Wrapping service on selected items which costs just £3.90.
Your order will be packed in one of our exclusive branded gift boxes on a bed of tissue paper (with a personal message printed on the dispatch note if you wish) then packaged in a plain, discreet outer box so no-one will know what you've ordered. A dispatch note is included inside the gift box detailing the names of the products inside but all prices are omitted so you can send the parcel directly to the recipient. You may also send a gift anonymously as we do not print the name of the person who has placed the order on this note. If you don't want to be anonymous, don't forget to write a personal greeting that will be printed on the dispatch note that's included in the box.
If the item you're purchasing is eligible to be gift wrapped, there will be a tick next to the ‘Add To Basket' button. Some items (due to size and weight restrictions) are not able to be gift wrapped, so these will just be dispatched in our normal plain, discreet packaging. At checkout just select ‘Add Gift Wrapping', type in your personal message and all eligible items will be delivered in gift boxes.
All items will be combined in one box where possible but if the eligible items will not fit in a single box then an additional gift box will be used at no extra charge.
Returning Gift Wrapped Items:
If you personally placed the order and had the gift wrapped items delivered to your home you are eligible for a refund, replacement or exchange within 30 days of receipt or a replacement, exchange or Bondara Credit Voucher within 60 days.
If you require a full refund for the entire cost of the order, you must make sure you also return the undamaged gift box with your unused and undamaged products.
If you are the gift recipient then you may return unused and undamaged gift wrapped items to us in exchange for a Bondara Credit Voucher for the full value of the order. We cannot issue exchanges or replacements for gift wrapped items so if you require alternative products please reorder using your credit voucher. Please remember to include the delivery note included in your gift so we are able to track the original order.
If the person who sent you the gift requires a refund they need to contact us directly for further instructions. We cannot issue a refund to a payment card without the knowledge of the card holder.
All gift wrapped items must be returned in their undamaged gift boxes. Please note that we do not offer a refund/credit voucher for the cost of a Gift Box if the entire order is not returned.
For further information please contact Customer Services using Freephone 0800 311 2 511 or via [email protected]