Returns At Bondara - Made Easy

At Bondara, we want you to be happy with your purchases, so we accept refunds and exchanges year-round.

How do I make a return?

Your Returns Process:

  1. Download the Bondara Returns Form. Ensure you carefully fill in the correct details so we can quickly process your refund or exchange.
  2. Package your return carefully, including the product(s) that you wish to return, the returns form, all the original packaging and any free gifts or accessories from the purchase.
  3. Send your return to us using the Royal Mail Freepost service. Please ensure you get proof of postage - hold on to it until we confirm we have your return and we have issued your refund or exchange!

Please Note: We cannot refund the postage cost if you choose to not use the Royal Mail Freepost service and retain proof of postage. Unless the returned items are faulty, returns are at your own expense.

When can I make a return?

Faulty Items: Can be returned within 180 days from the original date of purchase for a full refund or exchange. If the item has been used, please see below for details on returning used purchases.

Unwanted/Unused Items: Can be returned within 30 days from the original date of purchase for a full refund. These items will only be accepted if they are still in their original packaging, including any free gifts or accessories that were sent with the purchase.

If you miss this cut-off, you can still return your unopened products to us within 100 days for an exchange or credit note.

Information On Returning An Order:

How long will my refund take?: As soon as we receive your return, we will process your refund or a replacement. During busy periods, such as Christmas, this may take up to 30 days.

What do I need to include in my return? The complete product(s) with all accessories that were included, all leaflets, cards, instruction manuals and packaging (even for faulty items), as we may not be able to process your replacement without this information.

I think my item is faulty!: Unless the fault is very apparent, please get in touch with our Customer Care team. Sometimes we can help you solve the issue over the phone or via email, saving you the time having to return it to us! If a fault has been identified, then our team will of course guide you through the returns process.

I've used my item!: Please ensure that items have been thoroughly cleaned before returning as we photograph them to help with processing. However, if the item is not faulty, we will need to return it at your expense.

I want to try on my lingerie purchase: When trying on lingerie, we recommend wearing products over underwear or clothing to act as a barrier.

For hygiene and safety reasons, we cannot accept refunds or exchanges for worn, used, or damaged lingerie products. If you are returning unworn lingerie items, please see our section on Unused Items above.

I'm returning latex: Due to the delicate nature of latex, please choose your correct size and exercise caution when handling the garments so as not to tear them. Please retain the original packaging for faulty and unwanted products so we can accept your return. As with lingerie, we cannot accept worn or soiled items for a refund or exchange.
Please get in touch with us first before returning any latex items.

I want to return a Sex Doll: Due to the cost of these items, a 20% restocking fee will be applied for any returned doll. Customers are liable for the cost of returning a doll to Bondara. In the event of a cancellation or return, the postage costs may be deducted from any money paid by the customer.

The doll must be returned free of marks or tears, in its original packaging with all accessories, and in resaleable condition. A refund will not be issued if the doll has been used in any way or cannot be repackaged.

If a fault is reported on a sex doll that has been used, we will investigate the fault and reserve the right to offer a replacement, not a refund. If not in stock, the replacement doll will be ordered from the manufacturer, and we will advise when it will be ready, which may be several weeks.

International Customers: We are only able to refund the cost of your delivery if the item is faulty. If you need this clarified, please contact our Customer Care team before attempting to return the item.

This returns policy does not affect your statutory rights.

For further assistance, contact our Customer Care Team (Monday through Friday, 9 am—5:30 pm) via email, [email protected], or phone, 01799 399111.