Returns at Bondara – Made Easy
At Bondara, we want you to be happy with your purchases so we offer a free 365- day refund or exchange policy for all unopened and unused items. Plus, if your used item breaks or becomes faulty within 180 days of your purchase you may return it to us completely free for a full refund or exchange.
Simply fill in the returns form via the Royal Mail Returns Portal and package all your items safely before returning it to us. We highly recommend obtaining a free proof of postage – hold on to this until you get your refund. Please also download our returns form and complete this before returning any items to us and include it in the return.
Please note: We are unable to refund the cost of postage if you do not use the Royal Mail free returns postal service or if the item is unwanted.
Information On Returning An Order:
Refund Time frame: As soon as we have received your returned parcel back at our warehouse we will process your choice of a refund or a replacement as soon as possible. This will be within 30 days but in reality, will be much faster.
What You Need To Include With Your Return: The Product, all leaflets, cards, instruction manuals and packaging with your order (even if it is faulty) as we may not be able to process your replacement without this information.
Unused Items: Please make sure that your item is unopened, unused and undamaged (unless it is faulty), plus all shrink wrapping, packaging and/or leaflets and instructions must be intact. Remember to detail whether you would like a refund or an exchange. Your request will be handled and processed as soon as possible and you will be notified when we receive the returned parcel at our warehouse.
Used items: Please make sure that it has been thoroughly cleaned as photographs will be taken of all faulty items when we receive them to help with processing. If we find that the item is not in a faulty condition this will be returned to you at your expense.
Faulty Items: If your item is faulty please make sure that you clearly detail the issues you are having. Unless the fault is very clear you may wish to call our Customer Care team beforehand as some items may have remotes or battery compartments that have a trick to them!
Lingerie: You are of course able to try this on for size but please wear your own underwear underneath as we will not be able to accept soiled or damaged items of this type for a refund or exchange. Don't forget to retain the original packaging otherwise, we will not be able to accept your return.
Bondara Latex: Due to the delicate material, please take care when choosing your correct size and exercise caution when handling latex garments. Please retain the original packaging for faulty and unwanted products so we can accept your return. We cannot accept soiled items of this type for a refund or exchange. Please contact Customer Service to discuss the return of any latex items.
Large & Heavy Sex Dolls: A 20% restocking fee will be applied for any returned doll. If a doll has been used in any way or cannot be repackaged a refund will not be given. The doll must be returned free of marks or tears, in the original packaging with all accessories and be in resalable condition. If a fault is reported on a sex doll that has been used, we will investigate the evidence provided and reserve the right to offer a replacement, not a refund. If not in stock, the replacement doll will be ordered from the manufacturer and we will advise the date when it will be ready to dispatch to the customer, which may be several weeks.
Sex Dolls will not be replaced for tears or any cosmetic damage that may have been caused from use. Customers are liable for the cost of returning a doll to Bondara. In the event of a cancellation or return, the postage costs may be claimed back from any monies paid by the customer.
International Customers: Please note that we are not able to refund the cost of your delivery UNLESS the item is faulty. If you need this clarified, please contact our Customer Care team before attempting to return the item.
This returns policy does not affect your statutory rights.
If you have any further questions or would like assistance, please contact us at [email protected] or by giving us a call on 01799 399111 (Monday-Friday 9am- 5:30pm) and we will be happy to help you further.